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We use 1stWorks Hotcomm to provide web conferencing. Please read this carefully! You will need to follow these procedures when joining our webinars.
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Please see below for common problems and solutions, involving the Live Trading Room and its connection procedures: |
I see the following error message:
The address on [relay5] that you're requesting does not exist. Please check the address and try again.
Please click on the link below corresponding to your firewall software for further instructions:
- Agnitum Outpost
- Etrust EZFirewall
- Iolo Firewall and System Mechanic Professional
- Kaspersky 6.0
- Kaspersky 7.0
- McAfee Security
- NetDefense (V-Com)
- Norman Personal Firewall
- Norton (NIS, NPF)
- PCSecurityShield (The Shield Deluxe)
- Rogers Yahoo! Online Protection
- SystemSuite (V-Com)
- Trend Micro PC-cillin
- Windows XP Firewall
- Zone Alarm
I see a blank (black or white) or garbled HotCam window instead of the instructor's screen!
Press the Refresh button in the Hotcam window. See screenshot below for reference:
There is nobody in the Nicknames list, and no sound, audio, or chat!
Press the Connect to Room button above, on this page. See screenshot below for reference:
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Do you need a hand connecting to a webinar? Click the link below to find out how to get help.
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